Do you want to stand up to disrespectful behavior? Leaders should choose a few phrases to use reliably and skillfully - and then practice speaking them, especially under stress. 

Chronic lateness. Constant interruptions. Continuous “multitasking.” If you exhibit some seemingly small behaviors often enough, the repeated disrespect can destroy relationships and hurt culture. Here’s how leaders can model better choices.

Most people know what can’t be said in their organization. But leaders can apply these techniques to break through the unwritten rules that make people self-censor.